Making a complaint

We endeavour to ensure that all of our customers are fully satisfied with the product and service we offer. However, there may be rare occasions where you may feel dissatisfied with the quality of our product or of our customer service.

How to make a complaint

Where this is the case we would like to hear from you as soon as possible by following the steps below:

You may raise a complaint by addressing an email to our Customer Service team at

Once received we will endeavour to resolve your complaint within two working days.

If you have exhausted our internal procedure but still have a complaint relating to a betting or account transaction, then you can follow the relevant proceedings.

All customers are able to contact IBAS (Independent Betting Adjudication Service) who are our third-party adjudicators in all disputed matters.

All contact with IBAS regarding a dispute is carried out in writing and accordingly an adjudication form must be requested in the first instance. IBAS contact details for adjudication are as follows:

CONTACT DETAILS: ADDRESS: Independent Betting Adjudication Service PO Box 62639 London EC3P 3AS TELEPHONE: 020 7347 5883 GENERAL EMAIL:

Version 1.0 – last modified 3 April 2023